Refund policy

Returns & Shipping Policy

Effective Date: August 14, 2025

At Glam-Aholic Lifestyle, we are committed to providing you with high-quality fashion and accessories. We strive to ensure your satisfaction with every order. However, please review our returns and shipping policy to ensure your understanding of the process before making a purchase.

Return Policy

General Terms:

• All items are non-refundable. If an item you ordered does not turn out to be what you expected, eligible items may get returned within 10-days from receipt for a store credit. Shipping fees are non-refundable except in cases of defective or damaged items.

• Store Credit: Store credits will be processed on an e-gift card- no exceptions. Merchandise should be in the same condition as when it was received and should be unworn, undamaged, unwashed, and sellable, with original tags attached, and all packaging materials included. We reserve the right, at our sole discretion, to determine if returned merchandise is in sellable condition. 

• Sale Items: All items purchased on sale are FINAL and cannot be returned or exchanged for a store credit. No exceptions will be made for discounted items. 

• Return Period: You have 10 days from the date of delivery to initiate a return. Returns are eligible for store credit only (issued via an e-gift card). All returns after 10 days will be rejected and returned to the sender.

• Certain items are Non-Returnable and Not Eligible for a store credit:

• • Items marked “Last Chance”.

  • Discounted items / Items on sale

  • Scarves, Blankets, Headwear, Socks, Stockings, Tumblers, Necklaces, Sunglasses

• Condition of Returns: All returned items must be in their original condition, unworn, unused, and with all original packaging, tags, and labels attached (if applicable). Any items that show signs of wear or damage, including but not limited to stains, perfumes, or visible wear, will not be accepted for return.

• Return Shipping: Customers are responsible for return shipping costs, except in the case of defective or damaged items. Please return merchandise using a secure method (shipping box or bag), and do not affix return labels directly to the product, as this can damage the original packaging, resulting in a refusal of return.

• Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team at SUPPORT@BRANDISNICOLE.COM within 10 days of receiving your order. We will provide a return shipping label and issue a refund or exchange based on your preference.

• Return Inquiries: To begin your return, please visit Return Inquiry Link. If you need further assistance, contact our customer service team at SUPPORT@BRANDISNICOLE.COM.

 

Shipping Policy

• Processing Time: Please allow 7-10 business days from the order date to receive your order. To keep things flowing smoothly, we fulfill orders based on the method that best supports our shipping process. Trust that your order is in good hands and will be on its way soon!  We do not offer express or expedited shipping services for online orders at this time.

• Shipping Carrier: All orders are shipped via UPS, unless addressed to a USPS PO Box or Military FPO/APO/DPO addresses. Tracking information will be sent via email to the address used at checkout once your order has been fulfilled and shipped.

• Signature Confirmation: Any orders with a total value of $200.00 or more will automatically include delivery with signature confirmation. This is for your protection to ensure safe delivery of high-value items.

• Shipping Costs: Shipping fees are calculated at checkout based on the delivery method and destination. Shipping fees are non-refundable except in cases where the item is defective or damaged.

• International Orders: At this time, we only ship to domestic addresses. 

Warranty

• Product Warranty: Glam-Aholic Lifestyle offers a 90-day warranty on all bags and small leather goods. This warranty covers manufacturing defects and quality-related issues. If a defect arises within this period, an exchange for a replacement will be offered. No refunds will be issued for servicing or repairs.

• After Warranty Period: Any issues with a product after the 90-day warranty period will be the responsibility of the customer. We recommend carefully inspecting your products upon receipt to ensure they meet your expectations.

Order Modifications & Cancellations

Once an order has been placed and processed, it cannot be modified. Please ensure that all information is correct before completing your purchase.

You have 2 hours from the time your order is placed to request a cancellation. To cancel, please email us at SUPPORT@BRANDISNICOLE.COM with your order number.

Limitation of Liability

Brandis Nicole Luxury is not responsible for lost, damaged, or delayed shipments caused by the shipping carrier, including UPS and USPS. Once an order has been shipped, it is the customer’s responsibility to track and manage the delivery. We are not liable for any damages that occur during the shipping process, including delays, lost packages, or packages left unattended at the delivery address.

Contact Information

For additional assistance or any questions regarding this policy, please contact us at:

Email: SUPPORT@BRANDISNICOLE.COM

Modifications to This Policy

Glam-Aholic Lifestyle reserves the right to modify or update this policy at any time. Any changes to this policy will be reflected on this page, with the “Effective Date” noted at the top of the page. By continuing to shop with us after any changes to this policy, you agree to the updated terms.